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Metrics for Service Management:

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€49.00 €44.95
Language English
Year 2012
ISBN: 978908753648C
Status In Stock
Author:
Jan Schilt , Jan van Bon , Peter Brooks
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Metrics for Service Management
Frequently Bought Together
This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle.
The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.
More Information
More Information
SKU 978908753648C
Domains IT Management
Booklanguage English
Product Type Books
book length (niet gebruiken) 0
Book Width 17
Book Height 24
Author Jan Schilt, Jan van Bon, Peter Brooks
Weight 0.400000
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