ITIL Continual Service Improvement - 2nd ed. 2011
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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
| SKU | 9780113313082 |
|---|---|
| Standards | ITIL |
| Booklanguage | English |
| Format | hardcopy |
| book length (niet gebruiken) | 0 |
| Book Width | 28 |
| Book Height | 22 |
| Publication date | Jan 1, 2020 |
| book_binding | paperback |
| Author | Axelos |
| Weight | 0.950000 |
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