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ISO/CEI 20000 - Introduction

ISO 20000
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€47.42 €43.50
Language French
Year 2009
ISBN: 978908753557C
Status In Stock
Author:
Selma Polter , Tineke Verheijen , Leo van Selm , Jan van Bon
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ISO CEI Introduction
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Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.

CONTAINS THE TEXT FOR ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

More Information
More Information
SKU 978908753557C
Domains IT Management
Standards ISO 20000
Booklanguage French
Product Type Books
book length (niet gebruiken) 0
Book Width 17
Book Height 24
Author Jan van Bon, Leo van Selm, Selma Polter, Tineke Verheijen
Weight 0.519000
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