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ITIL Continual Service Improvement 2011 Edition

ITIL
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€103.55 €95.00
Language German
Year 2013
ISBN: 978011331405C
Status In Stock
ITIL Continual Service Improvement Edition
Frequently Bought Together
The 2011 Editions have been updated to improve consistency, aid in navigation and improve readability. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

•Business and technology drivers for improvement

•Justification

•Business, financial and organizational improvements

•Methods, practices and tools

•Measurement and control

•Companion best practices.
More Information
More Information
SKU 978011331405C
Standards ITIL
Booklanguage German
Product Type Books
book length (niet gebruiken) 0
Book Width 28
Book Height 22
Weight 1.100000
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