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IT Management
ITIL® 4 IT-Service Management

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Béatrix Barafort
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Stéphane Cortina
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Pierre Bernard

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ITIL® 4 IT-Service Management - Béatrix Barafort - Stéphane Cortina - Pierre Bernard

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IT Service Management Based on ITIL® 2011 Edition
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IT-servicemanagement op basis van ITIL® 2011 Editie
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Foundations of ITIL® 2011 Edition
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