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IT Management
ITIL® 4 IT-Service Management

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2012
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Learning Solutions
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Axelos
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Arjen de Jong

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ITIL® 4 IT-Service Management - 2012 - Learning Solutions - Axelos - Arjen de Jong

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Passing your ITIL® Foundation Exam - 2011 edition
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ITIL® Lite - A Road Map to Full or Partial ITIL Implementation 2012 ed
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Key Element Guide ITIL Continual Service Improvement - 2nd ed.
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