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ITIL - Pierre Bernard - James Persse - Axel Kolthof

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ITIL - Pierre Bernard - James Persse - Axel Kolthof

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Les Fondamentaux d'ITIL® V3
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Foundations of ITIL® V3
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IT Service Management Based on ITIL® 2011 Edition
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IT-servicemanagement op basis van ITIL® 2011 Editie
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The ITIL Process Manual
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