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ISO/IEC 20000 - Eine Einführung

ISO 20000
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€47.42 €43.50
Language German
Year 2009
ISBN: 978908753288C
Status In Stock
Author:
itSMF International
iso iec eine einf hrung paperback
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Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard:the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

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SKU 978908753288C
Domains IT Management
Standards ISO 20000
Booklanguage German
book length (niet gebruiken) 0
Book Width 0
Book Height 0
Publication date Jan 15, 2009
book_binding paperback
Author itSMF International
Weight 0.250000
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